Privacy policy

This policy explains how Natextra s.a. processes the personal data collected through this site.

Data controller

Natextra s.a., Hinter der Heck, 46, 4750 Elsenborn, Belgium – contact@natextra.be.

Data collected and purposes

• Contact form: name, company, email address and message, used only to answer your request (pre-contractual steps / legitimate interest). Messages are sent by email and are not stored in the site database.
• Technical data: the host records connection logs (IP address, date, pages requested) for security and proper operation of the site.

Retention

Messages received are kept 24 months and then deleted.

Recipients

Data is accessible to the Natextra team and its technical providers: the host (Hostinger) and the email delivery service (Mailgun, servers located in the European Union). It is neither sold nor transferred.

Cookies and third-party services

This site uses neither advertising cookies nor audience-measurement tools. Fonts are hosted on the site itself. The map on the Contact page (Google Maps) loads only after you click: Google may then receive data (your IP address, for example) and set cookies according to its own policy.

Your rights

You may request access, rectification, erasure, restriction or portability of your data, and object to its processing, by writing to contact@natextra.be.

You may also lodge a complaint with the Belgian Data Protection Authority: www.autoriteprotectiondonnees.be.